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Monday to Friday, 09:00 - 18:00, at:
+49 (0) 9236 92100
Outside business hours and
Sundays and holidays you reach us at:
+49 (0) 171 308 33 91
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Preliminary Information

Form for informing the traveler on a package holiday
(according to § 651a BGB - already provided before the travel registration)

The combination of travel services offered is a package holiday within the meaning of Directive (EU) 2015/2302. Therefore, you can claim all the EU rights that apply to package holidays. DCS-Touristik GmbH assumes full responsibility for the proper execution of the whole package. In addition, DCS-Touristik GmbH has the statutory security for the repayment of your payments and, if transport included in the package holiday to ensure your return in case of bankruptcy.
Main rights under Directive (EU) 2015/2302:
  • Passengers will receive all relevant information about the package before the conclusion of the package travel contract.

  • There is always at least one operator liable for the proper provision of all travel services included in the contract.

  • Passengers will receive an emergency telephone number or contact information about the tour operator or can contact the travel agency.

  • Passengers may transfer the package holiday to another person within a reasonable period of time and at additional cost.

  • The price of the package holiday may only be increased if certain costs (for example fuel prices) are increased and, if so, in the contract expressly provided for, and in any case not later than 20 days before the start of the package. If the price is 8% of the package price If the passenger exceeds the limit, the passenger may cancel the contract. If a tour operator reserves the right to a price increase, the traveler has the Right to a price reduction if the corresponding costs decrease.

  • Passengers may withdraw from the contract without payment of a rebate and will receive a full refund of all payments if any of them substantial elements of the package, with the exception of the price, will be substantially altered. If the entrepreneur responsible for the package holiday If the package is canceled prior to the start of the package, the travelers are entitled to a reimbursement and, if necessary, to a refund.

  • Passengers may cancel the contract on the occurrence of exceptional circumstances prior to the start of the package without payment of a rebate, for example, where there are serious safety problems at the place of destination which are likely to affect the package holiday.

  • In addition, travelers may choose to withdraw from the contract at any time prior to the start of the package, upon payment of a reasonable and justifiable rebate.
  • After the start of the package, essential elements of the package can not be agreed. be carried out, so are the traveler to provide reasonable other arrangements at no extra cost. The traveler may withdraw from the contract without payment of a rebate (In the Federal Republic of Germany, this right is called "cancellation") if benefits are not compensated. the contract and this has a significant impact to the provision of the contractual package tour services and the tour operator is in a position to remedy the situation.

  • The passenger is entitled to a price reduction and / or compensation if the travel services are not or not properly paid. be provided.

  • The tour operator will assist the traveler if he is in trouble.

  • In the event of the insolvency of the tour operator or, in some Member States, of the travel agent, payments will be reimbursed. Kick the Insolvency of the tour operator or, if applicable, of the travel agent after the start of the package and the promotion is part of the package the package holiday, the repatriation of passengers is guaranteed. The DCS-Touristik GmbH has a bankruptcy protection with the R + V Allgemeine Versicherung AG, Raiffeisenplatz 1, 65189 Wiesbaden, Germany, Tel: +49 611533-5859, Fax: +49 611533-4500, , completed. Passengers may contact this body or, if appropriate, the competent authority if they are receiving benefits due to insolvency denied by DCS-Touristik GmbH .
Website where Directive (EU) 2015/2302 can be found as implemented in national law: